Terms & Conditions

Name

BCILITY DOO

Address

1. Oktobra 12

Registration No.

21870005

Register

Register of Business Entities - Serbian Business Registers Agency

PIB

113454392

Activity

6201 - Računarsko programiranje

Email

[email protected]

Liability towards the consumer arising from the law cannot be excluded or limited by these terms. Any provision of these terms contrary to mandatory regulations has no effect, and those regulations apply instead.

BCILITY DOO provides an online ticket sales service for cultural and entertainment events. All prices are stated in Serbian Dinars (RSD) and include all applicable taxes and fees. Each event displays the ticket type and unit price before the order is finalised.

Ticket purchases are binding - the buyer has no right to withdraw from a completed purchase.

Pursuant to Article 38, item 12 of the Consumer Protection Act (Official Gazette of RS, No. 35/2026), the buyer may not withdraw from the purchase as the service is one connected with leisure activities (cultural, entertainment and similar events) for which the contract provides a specific date or period of performance. Pursuant to Article 38, item 13 of the same Act, the buyer also may not withdraw due to the digital nature of the delivered content (electronic ticket). By accepting these terms, the buyer gives express consent for performance of the contract to begin immediately and confirms awareness that this entails the loss of the right of withdrawal, and is thereby informed within the meaning of Article 27, paragraph 1, item 6 of the said Act.

We accept the following payment methods:

• Credit/debit card (Visa, Mastercard, Maestro) - via Raiffeisen Bank's secure payment portal, protected by 3D Secure (Verified by Visa / Mastercard SecureCode).
• IPS Scan and Pay (QR code) - instant payment via IPS QR code provided by Raiffeisen Bank a.d. Belgrade.

National Bank of Serbia Instant Payment – IPS Scan & Pay

You can pay for your online order using instant payment via the IPS Scan & Pay method. When you select IPS Scan & Pay, you will be redirected to a page where a one-time IPS QR code provided by Raiffeisen Bank a.d. Belgrade will be displayed. Using the mobile banking app installed on your mobile device, you will scan/retrieve the data from the generated IPS QR code and complete the payment simply and securely within your bank's environment. Information about the outcome of the payment will be displayed immediately after processing on our website and will also be sent to you by email.

All payments are made in Serbian Dinars (RSD). VAT is included in the price. In the event of a card payment refund, the refund is made exclusively via VISA, EC/MC and Maestro methods. For IPS payments, the refund is made exclusively via the IPS system.

Tickets are delivered exclusively electronically - immediately after successful payment, an email with PDF tickets and QR codes is sent to the address provided at the time of ordering. Electronic proof of delivery is stored for a minimum of 120 days.

Card payments are processed in real time. Orders paid by IPS method are activated upon receipt of payment, which may take 1–2 business days.

Since BCILITY DOO collects payments from buyers in its own name, BCILITY DOO is the fiscalisation obligee and issues the fiscal receipt in its own name. The electronic fiscal receipt is delivered to the buyer by a separate email to the address entered at the time of purchase. The fiscal receipt contains a verification hyperlink on the Tax Administration of the Republic of Serbia portal, accessible from all internet-enabled devices.

You have the right to a refund in the following cases:

• the event is cancelled;
• the event is postponed by more than 120 days from the original date;
• the event cannot be held due to force majeure (war, natural disaster, decisions of competent authorities, etc.) for more than 180 days;
• the event is materially changed compared with what was advertised at the time of purchase.

Where a postponement stays within those periods the ticket remains valid for the new date and is not exchanged - the new date is performance of the same service. A right to a refund arises only once the postponement exceeds the stated period.

A refund request is submitted as a complaint, in the manner described in section 9. This section does not limit the rights the buyer enjoys under the Consumer Protection Act and the Law on Contracts and Torts.

Where a refund is due we return the full amount you paid for the tickets - we retain no order processing fee or any other part of the price. Travel, accommodation and other incidental expenses you incurred in connection with attending the event are not subject to refund.

All card transactions are processed on Raiffeisen Bank's secure page and are protected by the 3D Secure protocol (Verified by Visa and Mastercard SecureCode). Payment card data is never available to our system nor archived on our servers.

Confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocol and PKI systems.

BCILITY DOO collects and processes only the personal data of buyers necessary for order fulfilment and service provision, in accordance with the Law on Personal Data Protection (Official Gazette of RS, No. 87/2018). Data is stored securely and accessible only to authorised employees.

The buyer has the right to access, correct and delete their data, as well as the right to object to processing. Requests relating to personal data may be submitted to the email address listed in section 1.

Buyers' personal data may be shared with the event Organizer only to the extent necessary to perform the service (e.g. ticket purchaser list).

The consumer may file a complaint to exercise rights under Articles 56 and 102 of the Consumer Protection Act (Official Gazette of RS, No. 35/2026), as well as for incorrectly charged prices and other deficiencies, in the following ways:

• electronically - to email address [email protected]
• by post - to the registered address: 1. Oktobra 12

When filing a complaint, the consumer must provide proof of purchase (order number, copy of email, etc.).

In accordance with Article 173 of the Consumer Protection Act (Official Gazette of RS, No. 35/2026), we hereby inform you that as a consumer you have the option of resolving a consumer dispute out of court before an out-of-court consumer dispute resolution body.

We are obliged by law to participate in out-of-court consumer dispute resolution proceedings before such a body.

The list of bodies competent for out-of-court resolution of consumer disputes can be found on the Ministry's website: https://vansudsko.must.gov.rs/adrbodies

The procedure before the body may only be initiated by the consumer if they have previously filed a complaint or objection with the trader. Out-of-court resolution of a consumer dispute may last a maximum of 90 days from the date the proposal is submitted; exceptionally, where the subject matter of the dispute is complex, that period may be extended by a maximum of a further 90 days.

A ticket is valid for a single entry.

The QR code on the ticket is scanned at the entrance. The first successful check consumes the ticket and every further attempt with the same code will be rejected. Keep the QR code as you would the ticket itself and do not publish it - whoever arrives first with that code gets in.

Transferring the ticket to someone else

You may give away or transfer the ticket to another person. The buyer's name is not checked at the entrance - the QR code is what counts. A transfer does not end your contractual rights towards us: a refund request or complaint is still submitted by you, as the buyer.

Age and accompaniment

Alcohol is sold and served at all of our events. For that reason, persons under 18 may attend only when accompanied by an adult, who is responsible for the minor throughout the event. This rule applies to all events, without exception.

Alcoholic drinks are not served to persons under 18, and staff may ask to see identification to verify age.

If a minor arrives without an adult companion, entry may be refused. As this restriction is published here and accepted by you before the purchase, the ticket price is not refunded in that case.

Photography and recording at the event

The event organizer may photograph and record the event, so visitors may appear in the footage, as a rule as part of the audience. We neither make nor store such recordings. The organizer is responsible for processing them as an independent controller, so requests and objections concerning them should be addressed to the organizer.

Lost ticket

If you have lost the email with your tickets, contact us and we will resend them to the email address from the order. A ticket that has already been used at the entrance cannot be reissued.

We may amend these terms to align them with legislation or with changes in how the website operates. The version in force is always published on this page, with its date at the top.

Your purchase is governed by the version published at the moment you sent your order and which you accepted at that time. The date of that version is recorded with your order, so what exactly you accepted can always be established. A later amendment does not alter a contract already concluded.

These Terms and Conditions and all disputes arising therefrom are governed by the law of the Republic of Serbia.

We seek to resolve disputes amicably. Where that is not possible, in consumer disputes the court with jurisdiction is - in addition to the court of general territorial jurisdiction - the court for the area in which the consumer has their domicile or residence, at the consumer’s choice. These terms do not fix the jurisdiction of any court outside the consumer’s domicile or residence.